Colorado Auto Repair

I like the people but I just never felt like I could quite trust them. They don't do a great job at explaining why they want to do a certain repair and what they discovered after doing a diagnosis. I would appreciate some sort of diagnosis spreadsheet that shows what they went through and what they discovered. You would also have a phone call with whoever did the diagnosis so you can better understand the issue. I would also appreciate it if they were more reluctant when it came to suggesting throwing parts at problems, especially when they are not certain it will fix the issue.

The people there were very friendly. Thanks.

Professional staff

We were on vacation and our vehicle started acting up so we had it towed to thia shop. First, when I called to see if they could look at it when we got there, they guy who answered the phone was super friendly and he said they could look at it right away. When we got there they were super friendly and did just as they said, got it in right away. It didn't act up for them (of course) but they didn't charge us!

I came in to see what was happening with my vehicle and why it was leaking coolant. When they diagnosed the situation as a faulty water pump, I realized the fix was way out of my budget for this car, and it would be prudent to buy another one instead. They didn't charge me a dime for the inspection, and they were gracious and understanding of my situation. I appreciated their dealings with me, and I feel confident that they are a place that will treat you right, no matter the situation you are facing with your vehicle.

They flat out lied and over charged. AC stopped blowing cold air and my pressure gauge said it was too high and to get it serviced. Called service street Telling them I think my compressor is bad and they said it was $179 flat rate to evacuate the system and recharge it which is the first step. I said, “great! How much to diagnose the issue.” They said they would figure out the issue for free beyond the $179 so I was pumped. They did the evac and recharge and told me it had 4 pounds of refrigerant when my truck takes less than 2 and to bring it back so they could see where the dye they added was leaking. If it was leaking, how was there way too much refrigerant when only a professional had charged it 2 years prior. I did bring it back and they charged me for another hour at $175 plus fees. That’s not a free diagnostic. Called again after I got home from paying the additional hour because I felt taken advantage of. The GM told me he was certain no one on the phone would promise me free diagnostic and he would listen to the recorded call and call me back. It’s been 2 weeks and no call back. On the phone, he tried saying they had my truck on the lift for 5 hours when they only had it in their possession for about 3 total. He then admitted they only had it on the lift for less than 2 hours. This shop is shady and I recommend against them, especially if you don’t know much about cars.

I got an oil change and bought their 5 oil change deal on May 23, 2020. Today is July 5 and my oil is black and very thin. Today I did my oil change because my engine was knocking and when drained the oil it came out like water. Also as a part of that deal they were supposed rotate my tires....that didnt happen either. I have 3 more oil changes on my deal and you can best believe I will be checking. If the same thing happens again they will never get my business!!!!

Service Street Compromises Integrity. I went to Service Street on Powers and N. Carefree for the first time today for a routine oil change. And when I came to pick up my vehicle I noticed that my pocket knife that I keep in there was missing; mind you, it was intentionally kept in a spot that was hidden and would need to be searched for to find. So when I realized that my knife was missing I went back into the lobby to confront them and the guy up front said, “hold on, let me go talk to the guys in the back”. As I waited in the lobby for him to come back, someone must have slipped it back into the car because he said, “naw man, it’s right there under the seat”. Which is weird because there is no possible way that the knife could have gotten where it was if it had not been picked up and moved. So, I’m pretty sure that if I didn’t go back in and say something they would have tried to get away with it. I’m sure this is not the first time either, so just beware. Side note: I always leave my knife in my car (it’s for emergencies, if I need to suddenly cut the seatbelt or something) and I have never taken it out when I get my car serviced anywhere else; this was the first place I have ever had an issue.

First time in. They got me in and out quickly and were polite and not pushy.

First time in. They got me in and out quickly and were polite and not pushy.