This shop gave me the typical "we can get it done quick" run-around that I'm familiar with at chain shops. You can read about this in other Google reviews for this shop. They also tried to upcharge me like crazy. I called a few auto shops because I needed a service done ASAP due to an unexpected emergency. I called the evening before my trip, right before closing, and asked if they could finish the service sometime the next morning before noon. He sounded very confident that it wouldn't be a problem and told me they could give me an estimate that night if I took my car in for an inspection. I asked, "Are you sure it's not too late if I come right now? You can get me an estimate tonight?" He said definitely. I was already on my way and arrived 10 minutes later. When I got there he said there was no way tonight, so close to closing time (same person I spoke to on the phone). He asked me to leave it for the night. I asked again if they could finish the service in the morning. He said no problem as long as nothing breaks. In the morning he called me and quoted me $2800 for a service that would be around $1,000 at other shops I called. Almost 3 times the price, for a routine service. But I came to this shop because they said they could get it done in the morning. He also told me they couldn't give an estimate on this routine service without getting the car in the shop overnight. This was oil, transmission, differential oil change and timing belt and water pump change. I asked to cancel the timing belt change because it was too expensive. But because they tried to over-charge me so much, he said he'd "work some magic" and get back to me with a better price. His better price was a lot cheaper, but nothing close to the competition. I took off the timing belt service and kept just the transmission and differential fluid changes. It was already there, and I knew for sure that if they could get the full service done before noon, they should have no problem with the fluid changes. Nope. Not only did they take almost all day to change the fluids, but they never updated me to let me know there was a delay. This, despite telling him several times that I had an urgent trip and I needed to leave town by noon. "Yep, no problem." So I called just before noon for an update. I was told, "We have the fluids drained and we're ready to put them back in and we'll have you out of here." About 4 hours later, after they said they were about done, they were finally ready to charge me for their poor service. I picked up my car and still, no explanation was given. And as usual, shady Nathan avoided eye contact with me. Watch him as his eyes dart around as he tells you exactly what you want to hear. You'll get a few split-seconds of eye contact and then his eyes go back to looking busy with whatever computer, paper, or object he can use to avoid looking at you. When I first saw this I thought, "Maybe he's just shy. He's probably not a manipulative person. He seems nice." And besides, I was desperate. He speaks really nicely though. He seems so kind and eager to take care of you. It sells.
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.
- Service Street Tire & Auto Repair - Colorado Springs