5

I had a flat tire and they checked it out for me and put my spare on. Very nice crew and was very helpful.

5

5

I have gone in three times for an oil change and all three times have been very quick and easy. I never have a problem getting in on same day appointments, and the service is very professional

5

3

We went in for a n oil change for$19.95. they told me I had to have synthetic oil which upped the price to $70. I am still sceptical of the need for synthetic oil.

5

5

5

I am always pretty content using service street. This Saturday 1/8/22 was the best experience. I wish I remembered the gentleman name when came in and talked to me. He was polite and just kinda had some questions for me. His customer service was great. Than the gentleman who helped me pay was just the same way. What an amazing team they have right now.

5

The customer service is wonderful and they have helped diagnose issues with both of the cars in my household. They are also super speedy with repairs and oil changes as well as transparent, which is rare. They also don’t treat me like an car-idiot like a lot of car service places.

2

Just took my wife's Subaru in for an oil change. She's got to be on the road today, time was of the essence, so I came in before noon. I was told the wait was about 45 min, which was a huge bummer but I understood having seen most bays full. What I didn't appreciate - and why I've completely stopped coming to retail service chains - is the over-selling, borderline arrogant approach of the front desk dude about other things they inspected and felt the car needed. I appreciate that they inspect for this and that, but telling me differential fluid needs to be changed and the process is essentially the same as an oil change, and then telling me it's $150...it's understandable that, given I only came in prepared for a single service today, I was not only caught off guard but not interested in it in that moment. That didn't stop this guy from being visibly irritated that I declined politely, stating "Just the oil change today, please." He made sure to remind me the car was past due to the point where it should've been done twice by now (I'm not sure I believe that, will need to check Subaru's recommended schedule), and I'll regret it if it causes a repair bill of thousands later on. Sure, I would regret it if I were taking that risk, but don't assume your patrons' plans. If that wasn't enough, he returned again a few minutes later declaring the techs hadn't found anything else they considered concerning, and to verify that I was certain I wanted to skip the diff service. I politely repeated myself for the third time: "Just the oil change today, please." His response was to leave the room uttering under his breath, "OK...doesn't care about maintenance..." You don't know what I do or do not know about the car, what my plans are contextual to this service, and if it were up to me this car wouldn't be returning here for any reason. Lucky for Service Street, it's my wife's car, and she is like many wives; she wants the convenience of not having to perform an oil change herself, and doesn't know when she's being pressured vs educated. I would like to thank this young man for reminding me why I change my own oil on my car, along with any serviceable item.

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