Just took my wife's Subaru in for an oil change. She's got to be on the road today, time was of the essence, so I came in before noon. I was told the wait was about 45 min, which was a huge bummer but I understood having seen most bays full. What I didn't appreciate - and why I've completely stopped coming to retail service chains - is the over-selling, borderline arrogant approach of the front desk dude about other things they inspected and felt the car needed. I appreciate that they inspect for this and that, but telling me differential fluid needs to be changed and the process is essentially the same as an oil change, and then telling me it's $150...it's understandable that, given I only came in prepared for a single service today, I was not only caught off guard but not interested in it in that moment. That didn't stop this guy from being visibly irritated that I declined politely, stating "Just the oil change today, please." He made sure to remind me the car was past due to the point where it should've been done twice by now (I'm not sure I believe that, will need to check Subaru's recommended schedule), and I'll regret it if it causes a repair bill of thousands later on. Sure, I would regret it if I were taking that risk, but don't assume your patrons' plans. If that wasn't enough, he returned again a few minutes later declaring the techs hadn't found anything else they considered concerning, and to verify that I was certain I wanted to skip the diff service. I politely repeated myself for the third time: "Just the oil change today, please." His response was to leave the room uttering under his breath, "OK...doesn't care about maintenance..." You don't know what I do or do not know about the car, what my plans are contextual to this service, and if it were up to me this car wouldn't be returning here for any reason. Lucky for Service Street, it's my wife's car, and she is like many wives; she wants the convenience of not having to perform an oil change herself, and doesn't know when she's being pressured vs educated. I would like to thank this young man for reminding me why I change my own oil on my car, along with any serviceable item.