Colorado Auto Repair

Great service and very friendly....they all knew what they were doing, and they do not over charge you. In and out on time. You need to give this place a chance so you can see why I like them so much. You will nor be disappointed.

The service was great and very friendly. All questions I had were explained so I understood. This is our third time at Service Street, we have purchased the Oil Change package because we plan to keep returning.

Teribble service and not terrible on refunds

Their website states “Our goal is to offer an alternative to the dirty garages that are often staffed with poorly trained employees who talk down to you.”. . . “The level of our customer service is unsurpassed in the industry.” . . . And “100% Customer Satisfaction – We want to guarantee your satisfaction Work Done Right – The first time, on time” While that absolutely was the case every time I’d gone previously, the recent management changes don’t seem to have reflected that on my most recent visit. While Alexandre did stress my safety and I agree with the decisions made to repair my brakes(I originally only went in for an oil change), the communication and customer interaction was quite poor. I was told it would be done in an hour. After two hours I approach them asking how much longer, he said there was a wrong part they had to get. I mistakenly assumed it would be a quick installation upon return. Instead, I ended up waiting another two hours with no time updates or estimates until I started getting visibly irritated and approached him. To his credit: he did offer twice to drop me off somewhere. However, I did also state that I had to run several errands and help friends move. Obviously Being “dropped off” somewhere doesn’t help address this. He then immediately started arguing and cutting me off instead of allowing me to speak and explain why I was upset. I finally asked if I could speak and he still said there was nothing more he would do for me other than give me a free oil change. I already have 3 free oil changes and originally came in for one today. I don’t want to have to budget another 5hrs for an oil change. That doesn’t help. I told him this and he still wouldn’t assist further. Anytime I’ve gone to Firestone, they’ve been clear and proactive with communicating what is happening, what expectations are, time estimates, and have even proactively cut prices if anything unexpected comes up without me ever needing to voice concern. I’ve always had exceptional customer service at Firestone, this was quite the change and disappointment. I will use up the rest of my free oil changes, but will not allow Service Street to work on my family’s cars going forward. Nor will the dozen(ish) friends I’ve recommended this place to. I should also mention he was yelling at another customer on the phone as I arrived in the morning to the point where I had trouble hearing the other gentleman helping me check my car in. They lost a big advocate today. I’m curious what the “we want to guarantee your satisfaction” means because arguing and talking down to a customer kind of has the opposite effect. I’m willing to reconsider based on past experiences if they make this right.

Absolutely Disaturous! DO NOT TAKE YOUR CAR HERE. Terrible customer service refused to speak with me about MY vehicle and stated they’d only speak to my husband. Then the manager went even further and ATTACKED MY MARRIAGE. Said that my husband and I need to work on our communication when he’s in the ARMY and was unavailable! When I went in to pick up my vehicle the manager verbally attacked me getting up in my face waving his finger in my face as if I were a CHILD. They over quoted my fix by $500! Their district manager happened to be there and he defended his store managers attacks over not allowing me to make a decision on MY vehicle and stating they could only speak to my husband. The car is registered and insured under my name and my husband has no ownership whatsoever with my vehicle. On top of that the store manager told me he DIDNT WANT TO SERVICE MY VEHICLE in the FIRST PLACE!

General manager decided to make a comment about my marriage. When my husband is not even on the car. Guess this place doesn't believe females and just want to talk to men

Great customer service. It took twice as long as I usually wait though.

Dropped are truck off for a oil change at 11:15 2:15 right now truck is barley getting out front desk boy said 30 mins for a engine flush going on a hour now watching employees go back and fourth from the grill out side eating and vaping not very good management...?

Great Job. Everyone was very nice and polite.

Good service