The customer service was about the only thing that was good for me. I went in to get my oil changed not too long ago and now recently I wanted to change my own oil. I went to do take off my oil plug and it seems like the guys who changed my oil torqued the plug down so tightly that I'm not able to remove my plug now. Not to mention that it was so stripped that I could not get my ratchet head on it at all. I've used a vice to try to get my plug out and nothing is working, now I'm going to have to figure out what to do to get my oil changed.
Angelo, thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Clearly we did not deliver as promised. We are very sorry to have failed you.
- Service Street Auto Repair - Colorado Springs