5

The employees here are so amazing and kind. I never feel like I'm inconveniencing them and they never make me feel like I'm incompetent. I continue to give them business because they treat me well and I trust what they're telling me.

Hello Katie, thank you for telling us more about your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable.

- Service Street Auto Repair - Colorado Springs
5

My mom's tire light was on in her car. The service guys put the car on the hoist checked and filled each tire and did it for free. Thank you

1

Do NOT take your vehicle here! They scammed us out $350!! We took our truck in due to a transmission leak. They said it could be repaired and charged us up front. Two days later they called and said they couldn't figure out exactly what was wrong with it, but probably the transmission. When I asked about getting a refund, they said they would NOT give a refund because they provided a service. We have a warranty on the vehicles transmission and had they told us that from the beginning we would have taken straight to the dealer. Alex, the "manager" said they did exactly what we asked them to do? No, we took the vehicle in with a leak and asked that they the "professionals" tell us the issue. He said all they could do is give us a free oil change packet. Why on earth would we ever take any of our vehicles back there when you already ripped us off? Fool me once, SHAME ON YOU! BE AWARE, you get what you pay for! Their $20 oil change is not worth the grief they will cause you down the road! Not to mention when we picked up the truck, they said it could no longer go in reverse..! 1/23/18 Update: This place is a joke! Someone from "corporate" called several weeks ago claiming that they would look into this matter. They stated that Alex was a new employee and would be calling me back within a couple days. I never heard back! They have done ABSOLUTELY NOTHING!

It is our number one priority to provide excellent customer service across the board here at Service Street. We sincerely apologize for your unpleasant experience. We will perform an internal investigation and a member from our management team will be contacting you soon to help resolve your issue.

- Service Street Auto Repair - Colorado Springs
5

Difficult issue with electronic problems with my Jeep. Deanna and Service Street were very knowledgeable and fixed the issue as they promised

4

Always do a good job with my vehicles

Hi Michael, we are thankful for your time and your willingness to write a review to let us know how we are doing.

- Service Street Auto Repair - Thornton
5

Chris was very friendly and let us know of a leak and how they could take care of it now but since we couldn’t he told us how to take care of it and what to watch for until we could.

We really appreciate that you took the time to share details about your recent visit to our location. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service.

- Service Street Auto Repair - Aurora - Quincy
5

Gave Service Street in Highlands Ranch another try and was pleasantly surprised and pleased with the new manager... very professional and honest with all work that needed to be accomplished... They went the extra mile to endure the experience was a good one

We are sad to hear our services did not work for you. Our commitment is to have staff that prioritizes the needs of the customer and is solution-driven every single time. Thank you for taking the time to bring up these issues via your review. We are looking into how to solve this issue.

- Service Street Auto Repair - Highlands Ranch
1

If I could give 0 stars I would. I took my car in for service because it was squealing as I turned the wheel. I only chose Service Street because they were new and I had a coupon (my mistake, but I figured I'd give them a chance). They told me my issue was the Rack and Pinion seals and that I needed a Rack and Pinion replacement so I gave them the go ahead to do the replacement. They told me it would be complete by the afternoon. At about 4PM (evening not afternoon) I called because I had not heard from them. I had to yank information from the man on the other end of the phone to finally get him to admit they were "having trouble with one of the parts" (I came to find out later they had stripped one of the bolt holes on said part) and they would try to have my car done by close (7PM). Again I heard nothing until I had to call them at 6:45 so I could know whether I would have my car that night or not. At this point the man on the other end told me they needed to order another part and would have it done by noon the next day. I was rather annoyed (mostly because I had to yank information from them and was not contacted in an hones fashion about my repair), but said that's okay. Well the next day at approximately 2PM I again had to call them because I had heard nothing about my car. When I called again the man on the other end of the phone was hesitant to give me information about my car (I later learned they had ordered the wrong part in replacement of the one they ruined) and just kept saying that they were trying to get it done and it would be done in about 45 minutes. At this point I made it clear to him I had work and had not planned for a ride because they had told me they would have my car done; his response was to snap back at me. So then again I called at 3:30PM to check on my car (this is the 4th time they had pushed my time back) and he told me it would take ANOTHER 45 minutes. After all of that I finally had my car back only to find out it was still squealing and the problem was not fixed. So I took it into Honda (I needed an oil change anyway) and the dealership told me the CV Boot was torn and that it likely never needed a new rack and pinion. I thought this was odd so I took it to another trusted mechanic who told me the same thing. So altogether Service Street either missed an obvious repairs (torn CV boots are messy and leak lots of grease) or purposely lied to get me to spend more money ($2k vs. the $300 it cost for a new axle). DO NOT GIVE THESE CROOKS YOUR MONEY.

Hi TJ, thank you for reaching out to us and letting us know we dropped the ball. Communications are essential to a good experience and somehow we managed to fail you in this area. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future. Thank you for letting us know about this problem. We really want to fix it.

- Service Street Auto Repair - Colorado Springs
5

good service at reasonable cost

5

Service street has worked on all my cars and I have never had a problem. Tonight they have gone above and beyond for me! I will be back and will always recommend their work!

Kim, your words of encouragement make us feel proud of what we do. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

- Service Street Auto Repair - Thornton
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