I like the people but I just never felt like I could quite trust them. They don't do a great job at explaining why they want to do a certain repair and what they discovered after doing a diagnosis. I would appreciate some sort of diagnosis spreadsheet that shows what they went through and what they discovered. You would also have a phone call with whoever did the diagnosis so you can better understand the issue. I would also appreciate it if they were more reluctant when it came to suggesting throwing parts at problems, especially when they are not certain it will fix the issue.
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.
- Service Street Tire & Auto Repair - Colorado Springs