I would not even consider giving these guys 1 star. Worse service I’ve ever had. The guys never called back like they said. I told them what the problem was then they want to diagnose it which was fine but ended up telling me it was what I said anyway. Then try and charge for things that didn’t need or should not have needed to be done. Just totally behind dissatisfied. Worse experience I’ve ever had with ANY service. Went to get in my car after and smelled like alcohol to top it off.
It seems we had a disconnect and clearly dropped the ball. Lack of focus, carelessness and indifference is not what we are known for. We are beyond sorry we did not communicate clearly. Thank you for letting us know about this problem. We really want to fix it. Our leadership is trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future.
- Service Street Tire & Auto Repair - Colorado Springs