Well, where do I start. I had them do an oil change back in December. They were friendly and professional. However, the oil filter they installed was faulty and leaked. They replaced it, free of charge and I was happy. Cool. So yesterday when I heard I a noise on my Pathfinder, I immediately called them and they made room in the bay for me to bring it in. I had no issues with them until they told me what was wrong. They told me my left rear wheel bearing is needing replaced and that my viscous coupler/differential is needing to be replaced as well. The differential new is 3500 and if a rebuild is purchased is 1500, not including labor. After having a brief panic attack at the numbers, I called the dealership and scheduled an appointment for a diagnostic. Yes, Service Street was correct about the rear wheel bearing, but they were full of bullsh&t when it comes to the viscous coupler and differential. These guys tried to pull a fast one on me and I suspect they use their charm and professionalism to pull as many scams as they can on other unsuspecting individuals who "trust" them. They are an eye sore and blight of their industry. I highly recommend you DO NOT USE THEM. If you do, get a second opinion or else you will be forking out money for UNESSECARY repairs.
Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.
- Service Street Tire & Auto Repair - Colorado Springs