Colorado Auto Repair

If I could give 0 stars I would. I took my car in for service because it was squealing as I turned the wheel. I only chose Service Street because they were new and I had a coupon (my mistake, but I figured I'd give them a chance). They told me my issue was the Rack and Pinion seals and that I needed a Rack and Pinion replacement so I gave them the go ahead to do the replacement. They told me it would be complete by the afternoon. At about 4PM (evening not afternoon) I called because I had not heard from them. I had to yank information from the man on the other end of the phone to finally get him to admit they were "having trouble with one of the parts" (I came to find out later they had stripped one of the bolt holes on said part) and they would try to have my car done by close (7PM). Again I heard nothing until I had to call them at 6:45 so I could know whether I would have my car that night or not. At this point the man on the other end told me they needed to order another part and would have it done by noon the next day. I was rather annoyed (mostly because I had to yank information from them and was not contacted in an hones fashion about my repair), but said that's okay. Well the next day at approximately 2PM I again had to call them because I had heard nothing about my car. When I called again the man on the other end of the phone was hesitant to give me information about my car (I later learned they had ordered the wrong part in replacement of the one they ruined) and just kept saying that they were trying to get it done and it would be done in about 45 minutes. At this point I made it clear to him I had work and had not planned for a ride because they had told me they would have my car done; his response was to snap back at me. So then again I called at 3:30PM to check on my car (this is the 4th time they had pushed my time back) and he told me it would take ANOTHER 45 minutes. After all of that I finally had my car back only to find out it was still squealing and the problem was not fixed. So I took it into Honda (I needed an oil change anyway) and the dealership told me the CV Boot was torn and that it likely never needed a new rack and pinion. I thought this was odd so I took it to another trusted mechanic who told me the same thing. So altogether Service Street either missed an obvious repairs (torn CV boots are messy and leak lots of grease) or purposely lied to get me to spend more money ($2k vs. the $300 it cost for a new axle). DO NOT GIVE THESE CROOKS YOUR MONEY.

The customer service was about the only thing that was good for me. I went in to get my oil changed not too long ago and now recently I wanted to change my own oil. I went to do take off my oil plug and it seems like the guys who changed my oil torqued the plug down so tightly that I'm not able to remove my plug now. Not to mention that it was so stripped that I could not get my ratchet head on it at all. I've used a vice to try to get my plug out and nothing is working, now I'm going to have to figure out what to do to get my oil changed.

Our vehicle began overheating but I was able to get to the store just before closing time. Alex assured me the repairs would be done the next day and made sure I had a ride home. As promised, the repairs were completed the next day. Alex was professional and courteous. This was one of the best car repair experiences we have ever had. Thank you Alex and your team!! You are awesome!

The shop is relatively new and clean if a good place to have an oil change done or have them check some of your stuff but don't try to get anything else done there as they were just trying to charge me nearly $400 for just a set of rear brakes..

Great shop. These guys are professional, honest, and kind. Always very helpful and willing to ask any questions I have. They do the work I ask in a timely manner, without being pushy about extra repairs and the like. The managers are helpful and willing to give discounts and deals where they can. These guys have earned my business. Good work guys keep it up!

Amazing place. I am so pleased with the service. Alex at the front desk was so helpful and straightforward. The techs were so polite and did a great job working on my car and making me aware of wear that should be addressed, and when. Stellar place.

Just got done with a few repairs at Service Street and they were excellent! I didn't feel like i was getting ripped off or pressured into buying more than i needed. Alex in particular was amazing and made me feel very comfortable. I will definitely be coming back for future services!

Today was my first visit to the shop. They are under new management and I was very impressed. I had an oil change. They were busy, but it didn’t take long. I was treated very well. The 5 year warranty is impressive. I will certainly go back there and recommend them to my friends.

This place was great! They did an oil change, alignment and mount and balance on my car. They didn’t even attempt to upsell me on unnecessary parts (being a woman, I’ve had that happen at other car shops). Very friendly and honest and great pricing!

We have a Mercedes SUV 2008 and it needed a new catalytic converters it was not easy to get from Mercedes but they worked hard and got the job done and its working great. I recommend them to everyone