5

The new team at this location was patient, accommodating, and not pushy at all. I bought the oil change package because I drive a ton. They looked up the maintenance due at my current mileage and only did the work that I asked for. They completed everything on time too.

5

I was very pleased with my experience! I dropped my car off for an oil change and they were quick despite I didn't have an appointment and the location was very busy at the time but they looked to have ample staff to keep pace. While my car was up the tech noticed a leak at my front differential, and since I dropped my car off he took a photo on his phone for my viewing noting this is likely still covered under my warranty (new car). I appreciate their diligence and the time they took to explain the issue. The store as a whole seems to have a very efficient team working together.. phones were ringing and people were coming in but they were focused on customers in front of them as well as answering high volume of calls and all with patience. This was my first time going to a Service Street, if they're all run this way it's a great model. I'll go back for sure!

5

Courteous and understanding.

Thank you so much for taking a few moments to let us know how we are doing.

- Service Street Tire & Auto Repair - Colorado Springs
5

Fine job, pleasant personnel.

3

Called last night to set up an appointment for this morning and was told to just bring my car in, first thing, because it's all first come, first served here. I also asked about the coupon Service Street sent me for $19.95 for an oil change and inspection. He said that it was for blended synthetic or regular oil. He asked what kind of vehicle and I told him a 2015 Subaru Forester. He said that would be fine. So I brought the car in at 7am. I'm the first there and the Manager tells me the first tech doesn't come in until 8am. I told him that's not what the tech said last night. Then he proceeded to tell me that because my car is a 2013 or newer car, I should only put full synthetic oil in it. I asked how much and he told me $69.99. I told him that I came in for a $20 oil change and inspection and now I have to pay $70? So the manager said he would discount $15 off the price and by the way, do your tires need to be rotated? That's $10.95 more. I said no. I came in expecting to pay $20 plus tax and be done with it. Instead I end paying $ 62+change for a full synthetic oil change and no inspection or tire rotation. I said all this to say this; I will never come back here again. Being told one thing last night and then being told something different and more expensive the next morning is not what I call good customer service.

Thank you for taking the time to point out personnel issues affecting our business. Communications are essential to a good experience and somehow we managed to fail you in this area. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Clearly we did not deliver as promised. We are very sorry to have failed you. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Colorado Springs
5

Friendly staff and I felt comfortable bringing my car here. I would recommend and plan on returning for future services!

5

Great honest service !!!

5

Staff were terrific. Work was done quickly and thoroughly. Was inexpensive too. I will come back.

Thank you for your feedback. We look forward to your next visit!

- Service Street Tire & Auto Repair - Colorado Springs
5

Thank you Service Street for your prompt attention and great customer service skills, made an oil change a painless experience for me.

5

The staff is friendly and the service was quick. I was looking to get my brakes replace and the staff kindly informed me that it was not 100% need at this time. They saved me over $500+

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