1

To who it may concern, I was very disappointed with my last visit which took place on Saturday 12/2. My alignment went for $69.99 to $135. My car still pulls but I won’t be visiting that location again. I’ll be taking it to a place that has the right equipment to handle an all wheel drive vehicle. Thanks,

Hi Michael, thank you for reaching out to us and letting us know we dropped the ball. We are looking into this issue and hope to resolve it promptly and accurately. Everyone here is working hard to deliver seamless interactions. For having failed you we are very sorry.

- Service Street Auto Repair - Thornton
3

Had an appointment to get my oil changed at 3pm, arrived at store at 2:50. when 4:20 arrived and my car still wasn't done and after seeing a young man come in 20 minutes after me and left before me I had to finally get up and ask if my car was done, which it was and was being brought around. I have no issues waiting for an oil change but why make appointments if someone can come in after and get service before an appointment.

5

Great shop. These guys are professional, honest, and kind. Always very helpful and willing to ask any questions I have. They do the work I ask in a timely manner, without being pushy about extra repairs and the like. The managers are helpful and willing to give discounts and deals where they can. These guys have earned my business. Good work guys keep it up!

Brian, we really appreciate that you took the time to share your experience with us! It is our goal to provide our customers with the best customer service! Thank you for choosing Service Street for your automotive needs. We look forward to your next visit!

- Service Street Auto Repair - Colorado Springs
3

Friendly staff. Quick service. I got a good deal on a 5 package oil change. I am just not real sure about what I was quoted on a break job. Seemed VERY expensive.

1

Dropped my car off monday, said I needed it back friday which they said no problem. Called thursday evening to make sure it would be good to go, ONLY then I was told about another major issue... now it's not the extra problem with the car that's the issue, the issue is that I never got a call earlier from them telling me something was wrong. Not a doubt in my mind they wouldn't have told me something was wrong until I showed up early Friday morning to pick the thing up. Was also told at least twice they would call me back. Very poor communication.

Matt, thank you for taking the time out of your day to let us know about this. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers. This is not the way we do business and we intend to make amends.

- Service Street Auto Repair - Thornton
1

Unfair service Took my car in and paid $130 for a routine checkup. After a 20 minute inspection, they came out and told me I needed new struts and a head gasket replaced immediately. I was skeptical so I went to the dealership to have them verify whether this was true and the dealer told me nothing was wrong.

Firstly, we would like to thank you for taking the time to advise of your recent visit to our repair shop. It is only through feedback such as yours that we are able to maintain and improve the service we provide to our valued customers. We sincerely apologize that you were given the wrong impression of our company in your recent visit. We have tried to locate your contact information in our system so that we can contact you to help resolve your issue, but it is not available. Please confirm what location you visited and a contact phone number for us so that we can reach out to you.

- Service Street Auto Repair - Highlands Ranch
5

Amazing place. I am so pleased with the service. Alex at the front desk was so helpful and straightforward. The techs were so polite and did a great job working on my car and making me aware of wear that should be addressed, and when. Stellar place.

We want every single customer that walks through our door to have the same experience as you did! Thanks for taking the time to give us positive feedback! We look forward to your next visit to Service Street! Service Street Management

- Service Street Auto Repair - Colorado Springs
5

Fair price for the work performed. Great people to work with

5

Very personable and helpful to someone new to this area! Thanks a lot!

5

These guys are fantastic! Not only did they squeeze me in on a holiday weekend, they fixed my car much faster than I anticipated by picking up a needed part rather than waiting for it to be mailed. They saved our Thanksgiving! Thank you!

Always happy to help. Hope your thanksgiving was wonderful! Thanks again for your business.

- Service Street Auto Repair - Aurora - Southlands Mall
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