5

Great and quick service. Friendly staff.

Thank you for letting us know how we are doing!

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I took my girlfriend's car into the Service Street for a oil sensor on a jeep compass. I bought the part all ready plan to put it in myself. But didnt have the time to do it. Might want to look at getting some help for you one person at your front desk. He suck at customer services. I had them put it in. After a few weeks go by its leaking oil by the sensor. So i took it back in. The guy that sit at the front desk was rude about the whole thing just because I didnt buy the part from him. Told me the the part was defended. The part got a warranty on it. So I was done dealing with him. Call Customer services and let a massage. A few day later I called back again. Talked to someone in charge and they had someone call me from customers service the next day. Never got my problem resolved! I had to take to another shop. And come to find out they cracked the tip of the oil sensor. Not a part defect. Like your guy at the front desk said.

Hi Josh, communications are essential to a good experience and somehow we managed to fail you in this area. We have left you a voicemail stating that we are in contact with the shop and we are working towards resolving this issue. When your schedule permits, please give us a call at 678-355-0002 EXT. 104.

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I made an appointment and took off a work nobody ever showed

From what we can see your experience was not reflective of our brand. We are really sorry for that. We want to learn more in order to fix this problem, please, whenever your schedule permits, give us a call at 678-355-0002 EXT. 104. Thank you.

- Service Street Tire & Auto Repair - Aurora - Quincy
1

I made an appointment and took off a work nobody ever showed

From what we can see your experience was not reflective of our brand. We are really sorry for that. We want to learn more in order to fix this problem, please, whenever your schedule permits, give us a call at 678-355-0002 EXT. 104. Thank you.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Mechanics are great, they are fast for oil changes and get it done. The package for oil changes is worth the buy! They go above and beyond. I had a hole in my fluid washer compartment and they patched it for me no problem!

Thank you so much for sharing some kind words and giving us a high five for all that we do!

- Service Street Tire & Auto Repair - Aurora - Quincy
3

As far as friendliness and service goes they are great. I know I can trust them with my car. Unfortunately today when I got in my car after getting an oil change my car smelled like someone had either been smoking in it or smoked and then sat in it for awhile. Very unpleasant for someone who doesn't smoke and has two small children that are in the car.

Thank you for reaching out to us and letting us know we dropped the ball. This is not reflective of our operational standards. We are beyond sorry that this happened. Thank you for taking the time to bring up this issue via your review. We are looking into it and have spoken to the staff members involved.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Everyone is crazy friendly and very helpful. They are very informative and I don't feel like they talk down to me because I'm a woman.

We want everyone who walks through our doors to experience the same level of service! Thank you for letting us know how we are doing!

- Service Street Tire & Auto Repair - Aurora - Quincy
5

Super friendly service and they were able to take my car right away.

3

I am disappointed because I asked the service rep to please check the air on my tires. He said they would and they did not. My tire pressure is still lit up on my car and the psi did not change. I chose this location because I thought they would offer good customer service.

We are truly sorry your experience was not to your satisfaction. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.

- Service Street Tire & Auto Repair - Aurora - Quincy
5

I received a coupon in the mail and decided to try Service Street for an oil change. The service was economical and quick.

We are so glad we were able to help you out!

- Service Street Tire & Auto Repair - Aurora - Quincy
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