DO NOT LET THEM WORK ON YOUR VEHICLES!! My family has taken our vehicles solely to Service Street for many years, for minor maintenance as they are close, their prices seemed reasonable and we felt they were always honest and treated us well. But lately my experiences with Service Street have not be the best. First, my grandmother took her car in to have the brakes worked on. When she left after having paid for the work, she was still having the same issues. She took it back and found out that the brakes were never worked on to begin with. Strike 1. I have a 2004 Honda Accord that I bought from my parents who bought it brand new, so we know that it has been maintained very well. I took it in about a month ago for an oil change and upon picking it up I was told that the valve covers were now leaking. Neither my dad nor I have never had a problem with an oil leak on this car, at all, EVER!! Seemed very strange to me but oh well. Strike 2. I recently took my 2016 Honda Pilot in for a simple oil change. They didn’t call when the oil change was done. I had to call them and was told “it had been done an hour ago.” When I showed up, both front windows were left down. When I told the guy inside, he said “Oh sorry. I don’t know why they would do that.” It’s a good thing the weather was nice that day and it didn’t rain and did not leave any valuables inside. I took the car in about 5 days ago and since then the car has developed a leak. It maybe spillage or over flow but very coincidental that the first time they work on this vehicle for me, it develops a leak. Strike 3. You’re out! My family will not be giving any more of our business to Service Street as they are no longer dependable to do a respectable job. I wish I could give them zero stars.
Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. We are so sorry to hear about how we handled this situation, especially with a longtime customer such as yourself. Please know that we will not accept this kind of service and will be looking into this issue.
- Service Street Auto Repair - Thornton