I would give them zero if possible. I went there for an oil change and they came out and said, “well, we have some good news, I promise.” Welp, they said my rear brakes were at 3% and I needed to replace them as well as the rotors which would be $500. The “good” news was that they found a kit for both for $250. So I was freaking out obviously, but suspicious because they didn’t offer to show me any of the parts that needed to be replaced. I was super worried about it for days and have a mechanic friend that said if I bought the parts, they would do the work for $60. I got rear brakes at Advanced Auto Parts with a coupon for $26. When my friend pulled the tires off, he said there were easily 10k miles left on the brakes and the rotors are smooth and clean. I have the “3%” brakes in my car and I plan to speak to the manager or if I have to, I’ll find the owner. The brakes literally have 3/4 of an inch of padding still. I am livid. They continued to tell me all kinds of other stuff was wrong, but they could fix it for $850. Also they didn’t fill my tires or top off additional fluids with the oil change. I trusted them because my husband has gone to them several times with good experiences. This was clearly a telltale case of trying to screw over a woman because apparently we know nothing.
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- Service Street Auto Repair - Colorado Springs