Made an appointment for 11:00 am and didn't get my vehicle back until 6:00pm, Alignment was great! Tire balance was not so good, I had to drive 30 miles back home with extremely shaky wheels (maybe the weights fell off) either way, I couldn't go back as they were closing and I had my 6 year old wanting to go home. I do recommend this shop however, I don't recommend wheel balancing from shop.