They offered us a free Uber inspection which was great but when we were told the high mount brake light was out, he quoted me $50 to fix it. He said he’d have to take it apart to replace the bulb. Well I took it somewhere else and within 3 mins.they replaced the bulb and said since it was a minor job that it was “on the house.” We also had our brakes done there last spring and the new brakes have given us nothing but problems since. They told us that it’s because we also needed new shocks which is what was causing the wear and tear on the new brakes. We took it somewhere else to see if that was true and we were told that info. was inaccurate. So, you decide for yourself. They’re nice guys, but it seems a little dishonest. We will not be using this place again.
Hi Sara. Thank you so much for taking the time to reach out to us. I am so very sorry to hear that you did not enjoy your experience with our team. I will pass your feedback along to our leaders, and ensure that it is used in order to improve customer experience not only for yourself, but all future customers as well. We hope to have the opportunity to serve you again, and provide you with the top notch service that you deserve.
- Service Street Tire & Auto Repair - Thornton