Sam, the man at the front desk, is incredibly knowledgeable, honest, and personable. He spent 30 minutes with us after a pre-purchase inspection to explain the findings and the pros and cons of the car. He seemed to care deeply about our situation, whether or not the pre-owned car was worth our investment, and tips to make a smart pre-owned car purchase. We are SO grateful for this mechanic shop. Highly, highly recommend!