Do yourself a favor and don't bring your car to this shop. I had a coupon for a $19.95 oil change. When I came to pick my car up, the guy at the counter told me they put synthetic oil in my car and it was going to be $60.41! ????? No one called me to ask if I wanted synthetic or to tell me the cost was exceedingly higher. Classic bait and switch. In addition, they gave me my key back broken. Now I am forced to get a new key paying for it out of my own pocket. I responded to their request for a survey with this same information...no one has contacted me about my experience. Unless you leave a good response, they could care less about you as a customer. As you can see from the reviews on their site, they only use the good ones. Terrible customer service, terrible ethics and terrible business practices. If I could give this shop zero stars I would. I have told all of my family, friends, co-workers, and anyone else looking for a mechanic shop not to use Service Street....and will continue to tell people to avoid it. I was a victim to their cons, but I am going to make sure no one else gets duped.