When the flyer for Service Street first came around for a desk on oil changes, they looked like a cheap alternative to me doing my own oil changes. We went in and things looked fine. We also had them look at some issues with the suspension. They came back with a decent price. I took the car in for the suspension work and it came back with nonfunctional window controls. How do window panels tie into the suspension? Your guess is as good as mine. At any rate, they disclaimed responsibility and since I hadn’t thought to get in writing that the window controls worked before they started, I paid $250 for the additional repair. They completely lost my trust for body work but I still had prepaid for oil changes. We’ve used them for oil changes since then but when they come back with additional services, I politely decline even if they warn me that there’s a bomb in the car. My wife took her car in for an oil change today and it came back reeking of cigarette smoke. We don’t smoke and the car didn’t smell like smoke before we took it in so I can only deduce that the tech took his cigarette break in the car. Either that or the tech had just finished his smoke break and serviced the car. But how long does the tech need to spend in the car for an oil change? Maybe smoke just transfers quickly and I would know that if I were a smoker. At any rate, Service Street has seen the last of my money. We may have one more oil change there, but I don’t want to have to have the car detailed after they get done with it. Adios, Service Street.
Thank you for taking the time out of your day to let us know about this. We want to be #1 when it comes to customer service and clearly we are missing the mark. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future. What you experienced is not acceptable and we are working to correct it ASAP.
- Service Street Tire & Auto Repair - Highlands Ranch