My brakes went out on my Ford Escape, I drove directly there because it was in my neighborhood. The manager on duty was so awesome. She was reassuring that they’d get my car fixed, she showed me the problem on my vehicle and gave me a quote. Then she found the part, and said they’d have it fixed by close that day. When I returned to pick up my car, she helped me on the cost, and set an appointment to get the other side done today. I am definitely switching from Firestone to Christian Brothers going forward. Really great experience !!